QA Lead

May 10, 2023

About Us:

About us:

Compliance & Risks is the leading provider of market access and product compliance SaaS solutions and is recognized as the leading end-to-end global product compliance solution provider across the technology, consumer goods and retail, industrial goods and life sciences sectors. The company’s market leading SaaS platform, C2P, enables uninterrupted market access for enterprises selling products globally by monitoring and managing key product requirements, regulations and standards in their chosen markets. The C2P platform provides the world’s most comprehensive database of legislative information, insights and actions, linked to product workflows, to help clients bring products to markets faster with lower risk and ensure ongoing compliance.

The company serves over 220+ global enterprise customers including: GE, Google, Nike, Amazon, Ikea, Bose, Tesla, Vaillant, Unisys, Samsung and Fujitsu.

We take pride in what we build

We are a product company. We understand the impact our product has on the world and for our company. We watch it iterate, evolve, grow. We can easily connect the work we do to the problems we are solving for companies who are trying to build and sell their products in the global market. Whether it’s a hoodie, a car or a laptop, we can see our work helping to get that product to the high street. 

We take pride in how we build

Our self organizing teams make the decisions in how they architect, implement and deliver the solutions that they build. We support the decisions they bring, and trust our teams to present the options that make most sense for the company, the team and for the growth of the individuals. 

We choose our tools, and how we work

We trust our engineers to know how best they can be productive. Whether that’s a Mac or Windows machine, the place they work, or the hours they work in the day. We exchange trust and flexibility for passion and transparency. Our teams have an innate energy and drive to create great software and deliver its value to the business.

Our Values:

All employees should continually promote legacy of Company Culture through demonstrating its values – 1. Trust 2. Respect 3. Winning Together 4. Innovation

Compliance & Risks is an Equal Opportunities Employer.

Purpose:

Do you find as much joy in breaking software as you do building testing strategies? Would you rather be part of a self-organizing team that wins together than be a cog in a Jira-driven machine? Do you like the challenges of being a tester on an agile team that ships to real customers at the end of every Sprint? Are you ready to leverage your experience to help make a good team great? If so, we may have the role for you.

Our challenge

We’ve just migrated our legacy architectures to AWS, and our next phase is to move towards a cloud native architecture, while continuing to meet our customers needs, and build business value.

We’re scaling up, in our infrastructure and content capabilities, as well as the numbers of users who are active every day. This takes new thinking, and we’re buzzing from the energy of bringing new people, tooling, process and architectures to allow for the scale.

The role

We’re looking for a technical leader, who will have an influencing and guiding role in our teams. Someone whose curiosity and passion for their craft can be contagious, and who loves to share their knowledge to raise the bar for everyone else. Someone who will bring quality to the forefront of everyone’s mind, keep things moving in our fast-changing Agile team, and set a vision for the future.

Responsibilities:

• Lead the QA team 
• Provide a strategic vision for software quality in a modern agile/DevOps context, influence and lead by example to make it a reality
• Develop a software quality policy for the company, and build and track the initiatives needed to meet it
• Identify strategic opportunities for software quality and communicate to the mgmt and the team
• Manage Junior QA Engineers, setting performance goals, holding weekly 1:1s and developing their careers and skillsets
• Mentor Junior QA Engineers and work with the team to develop and carry out onboarding and training plans.
• Participate in PR/code reviews, initiate discussion amongst the team on quality decisions/tradeoffs
• Lead QA chapter calls, getting alignment and setting weekly priorities
• Drive for strong communication across our timezones
• Distribute knowledge across the team to remove silos and key-person-dependencies
• Win buy-in from the QA engineers and the developers to collaborate together to deliver on their promises
• Drive the testing automation and CI/CD strategy, build and track the initiatives needed to roll it out
• Drive a shift left approach of QA advocacy within the Scrum Teams
• Collaborate with cross-functional teams, including product, design data team, and customer support, to ensure that product requirements are met.
• Conduct root cause analysis of defects where appropriate and work with development teams to resolve issues.
• Work with the SRE team to ensure QA environments are maintained and available. 
• Great teamwork
• Build and follow processes and conventions of the team.
• Be compassionate and helpful to your teammates.
• Ensure the team meets its deliverables.
• Ask for help when you are stuck, recognise when others are stuck and step in to help
• Excellent written communication skills in JIRA, Slack, Google Apps to drive our remote collaboration forward with every interaction.
• Proven ability to develop and present designs to your teammates to drive strategic discussion
• Willingness to learn from your teammates and collaborate on trade off decisions, when we can’t get to 100% coverage
• Production support, helping to identify bugs experienced by users
• Tech support, helping others to use the system in the advanced areas
• Operations – help out where you can to keep the system running smoothly
• Maintain technical excellence
• Test to ensure high-quality, performant and maintainable code 
• When incurring technical debt, discuss the trade-off with the team, and ensure that it is paid down in future sprints
• Keep track of emerging technologies and tools, and drive for adoption when they could bring benefit to the team
• Keep control of performance degradation
• Keep control of application security vulnerabilities 
• Drive innovation through the team, taking initiative to research ideas and pitch them to management for buy-in
• Identify risk and pitfalls in the architecture and communicate to the team and the management
• Research solutions and provide recommendations for improvements in the codebase and the architecture
• Think long term, and drive to build a robust product 

Requirements:

• B.S. in Computer Science, Software Engineering or equivalent lifetime experience
• 7+ years of software testing experience in a commercial environment
• Passionate about and experienced in developing in Scrum
• Comfortable in JIRA, and have experience building dashboards and exec views
• Experience working with modern DevOps best practices
• Experience in working with a modern CI/CD platform
• Proven leadership skills with a passion for making the day to day of the team run smoother
• Detail oriented – having tested complex and intricate software, including data validation
• Excellent troubleshooting skills
• Strong sense of ownership of the quality of what your team delivers
• Experience with automation tools like Cypress, Cucumber, Allure, PactumJS
• A level of comfort working in production environments
• Highly proficient in at least one relational database
• Nice to have:
• Prior experience running critical production systems in a Linux / Unix environment
• AWS experience an advantage
• Experience with tool like: Kibana, Docker, Logtash, Python
• Application Security experience with tools like OAuth, SAML, and LDAP providers
• Some understanding of search technologies, specifically Solr, ElasticSearch, or OpenSearch.

The Perks:

• A competitive salary, company bonus, health insurance, pension, wellbeing programme
• An exciting and dynamic role with career development opportunities and progression
• The opportunity to work with talented and diverse team in an inclusive work environment
• A learning culture where continued learning & development is supported and encouraged
• Remote working options and a flexible environment that promotes wellness and work life balance

Company Highlights:

• 20-30% YoY revenue growth since 2017
• Established global offices
• Top private equity sponsorship from Luminate Capital Partners
• 70,000+ regulations and standards on the platform
• A marketing leading retention rate over 95%

#CR