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  • Account Manager


    Job Title:  Account Manager  

    Reports to:  Head of Account Management

    Location: Cork, Ireland

    Purpose:

    To build and maintain long term strategic relationships with our clients by ensuring Compliance & Risks provides compelling solutions and services that meet our clients needs and objectives.

    Develop an understanding of our clients’ business objectives to ensure we deliver our client retention, revenue growth and business objectives. Be the trusted advisor to your assigned clients.

    Key Responsibilities Areas:

    C2P Renewals 

    • Meet client retention targets
    • Ensure a systematic and timely process for renewals to facilitate revenue growth and deliver client retention targets
    • Work closely with the aligned Business Development Manager/ Director to maximize client growth opportunity based on the categorization of your assigned clients growth potential (eg. Strategic Account, Higher Than Average Growth Potential and Renewal Focus)

    Relationship Development and Ownership

    • Cultivate a positive and collaborative relationship with our clients, based on a growing knowledge of their objectives, and act as the primary key contact for the client
    • Be their trusted advisor.  Monitor the activity, potential and ‘health’ of the account
    • Work to build up the widest possible view of client business, key decision makers as well as organizational and personnel changes and ensure this information is logged in our CRM (HubSpot)

    Account Development with Sales Team

    • Conduct Account Planning and client business reviews to ensure client satisfaction, C2P adoption and to develop revenue growth opportunities
    • Present the Compliance & Risks value proposition and key product features to audiences ranging from Senior  Executives to technical stakeholders
    • Have a thorough understanding of  the full Compliance & Risks suite of offerings
    • Ensure that relevant areas of the client business are aware of the full suite of Compliance & Risks offering
    • Identify growth  opportunities and collaborate with the assigned Sales person

    Adoption

    • Improve adoption levels as per your Key Performance Indicators (KPIs).  Do this through activities such as:
      • Showing your understanding and knowledge of compliance and C2P, our compliance knowledge management platform, through demonstrating which features solve key problems and business challenges for the client
      • Being able to speak the language of people on compliance teams and interpret their needs in terms of services we offer
      • Practice creative listening to capture a client’s needs and offer suggestions that are realistic solutions
      • Maximize the value the Client Success and Global Regulatory Compliance Team (GRCT) can add to your clients so as to increase adoption as per your KPIs
      • Capture all Client information in the CRM System (HubSpot).  Collect and record data on client needs, org charts, responsibilities and use of C2P
      • Track the resolution of issues through to completion
      • Enlist the support of Client Support, Product Management, Marketing, as required, to ensure maximum support to your clients
      • Enlist the help of Client Support to present refresher training for C2P including presentation of all new features, and present demos of C2P to new users
      • Gather client product feedback and communicate with Product Management to shape our product roadmap

    Prior Experience and Qualifications

    • 4-7+ years in B2B client account management and some sales experience an advantage
    • Educated to degree level, in a technical, business or legal fields
    • Software / technical skills / or some aptitude for technology is an advantage
    • Experience in selling or account management in an enterprise environment or compliance and regulatory field is highly desirable
    • Ability to engage with people from different cultures and different levels within an organization
    • Ability to build trust and think strategically

    All applicants must apply using the RELEVANT LINK.